Real-life passenger walk-throughs with diverse passenger types assessing the departure experience and highlighting pain points and needs throughout the departure journey.

Journey mapping to understand triggers to purchase which led to a major national campaign utilising humour in a category somewhat lacking in emotion connection.

Understanding smokers’ behaviours through a combination of cultural analysis, online community and behavioural economics to inform a nation-wide campaign against littering

To enable key decision makers at a major media organisation to have greater levels of ongoing and direct stakeholder contact with their customers.

A complex voice of customer programme for providing a real time and constantly evolving eco-system for a multifaceted brand to understand and connect with customers across its ecosystems.

Using consumer insight and applied behavioural science to underpin the development of propositions to disrupt the wealth product market.

Longitudinal qualitative research to track engagement with a global streaming service.

Ground breaking sydicated study into consumer attention with regard to social media advertising which informed how brands should best utilise these channels

Research to underpin a new broadband innovation for a telecoms provider seeking to enhance its broadband offering and differentiate versus competitors in a crowed market.

Understanding audience needs for factual content.