Real-life passenger walk-throughs with diverse passenger types assessing the departure experience and highlighting pain points and needs throughout the departure journey.

A complex voice of customer programme for providing a real time and constantly evolving eco-system for a multifaceted brand to understand and connect with customers across its ecosystems.

To enable key decision makers at a major media organisation to have greater levels of ongoing and direct stakeholder contact with their customers.

Understanding the prevalence, nature and impact of in-partner abuse among young people to underpin a social campaign that encouraged reporting of incidences.

Brand Tracking and Proposition Testing for a rapidly expanding EV charging network

Identifying how to address declining sales of a globally recognised board game

Journey mapping to understand triggers to purchase which led to a major national campaign utilising humour in a category somewhat lacking in emotion connection.

Research to underpin a new broadband innovation for a telecoms provider seeking to enhance its broadband offering and differentiate versus competitors in a crowed market.

Exploring consumers expectations and interest in a new SVOD service in terms of content, price and branding for launch

Delivering strategic planning through research designed to drive sales across a range of target international markets over the next five years for a Chilean wine brand.

Delivering a strategic understanding of how to drive subscription for a major newspaper brand

Identifying the effectiveness of in-airport advertising, with insights used by advertisers to enhance advertising strategies.